Tandia Financial Credit Union Slated to Implement FICANEX AI-Powered Chatbot
TORONTO, Sept. 15, 2021 /CNW/ – Prodigy Ventures Inc. (TSXV: PGV) (“Prodigy” or the “Company“) and FICANEX Technology Inc. (“FICANEX Technology“), an entity wholly-owned by Prodigy, are pleased to announce that Tandia Financial Credit Union is the latest financial institution to be adopting tunl.chat pursuant to an agreement entered into on September 14, 2021. Through AI-powered capabilities, tunl.chat will provide personalized, conversational banking for over 29,000 members and many others interested in Tandia Financial Credit Union’s diverse selection of products and services.
“The success of our members is ultimately our success, which is why delivering unparalleled products and services is our priority. tunl.chat offers our financial institution the exciting opportunity to keep up with the ever-changing digital space we operate in. We are thrilled to be able to bring our members this innovative solution that will provide them with convenient answers to their questions, no matter when or where they may be.” says Richard Davies, CEO at Tandia Financial Credit Union.
With the power to provide answers in any service category imaginable, tunl.chat has the ability to fully automate up to 70% of inquiries on a 24/7 basis. While providing a human touch can prove to be challenging for many financial institutions, tunl.chat empowers employees to focus on high-value, revenue-generating interactions while reducing call wait times. Access to extensive data analytics helps identity key opportunities to improve the service experience and increase member satisfaction.
“Our team is proud to work with Tandia Financial Credit Union to elevate their customer service experience and bring their members the digital self-service they desire. With tunl.chat, Tandia members will have access to the information they need without compromising on convenience and that is something we are extremely proud of. We are looking forward to the road ahead as we work with the Tandia Financial Credit Union team to build their custom bot.” says Andrew Obee, President at FICANEX Technology.
About FICANEX Technology
FICANEX Technology empowers financial services providers to accelerate innovation by providing next-generation digital services in support of financial institutions across Canada, allowing them to effectively compete in the digital era. FICANEX Technology has its roots in collaboration and developed and supports the tunl. Fintech integration marketplace and open banking platform. Today, FICANEX Technology is well known for its tunl.chat solution and its innovative roadmap that focuses on operational efficiency and delivering an improved customer experience for financial institutions of all sizes across Canada.
For more information on FICANEX Technology visit https://Ficanex.Technology
About Tandia Financial Credit Union
Tandia Financial Credit Union is a full-service financial institution located in Southern Ontario, providing a broad spectrum of financial services to over 29,000 members across 11 branches. Tandia Financial Credit Union is driven to lead the cooperative banking movement by delivering unparalleled products and services through a mutually rewarding relationships with their members and the communities they serve.
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About Prodigy Ventures Inc.
Prodigy delivers Fintech innovation. The Company provides leading edge platforms, including IDVerifact™ for digital identity, and tunl.™ for open banking and customer chat support, coupled with seamless integration of our partners best-of-breed Fintech platforms. Our services business, Prodigy Labs™, integrates and customizes our platforms for unique enterprise customer requirements, and provides technology services for digital identity, open banking, payments and digital transformation. Digital transformation services include strategy, architecture, design, project management, agile development, quality engineering and staff augmentation. Prodigy has been recognized as one of Canada’s fastest growing companies with multiple awards.
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