Interior Savings Credit Union Scheduled to Implement FICANEX’s AI-Powered tunl.™ Chatbot
October 14, 2021 – Prodigy Ventures Inc. and FICANEX Technology Inc., an entity wholly owned by Prodigy, are pleased to announce that BlueShore Financial is the latest financial institution to be adopting tunl.chat. Through AI-powered capabilities, tunl.chat will provide personalized and conversational banking for over 40,000 clients, as well as countless others seeking to learn more about the products and services BlueShore Financial has to offer.
With the help of tunl.chat and its ability to fully automate up to 70% of inquiries on a 24/7 basis, it will now only take a few clicks of a button for BlueShore clients and site visitors to get the help they need whenever, wherever. This empowers employees to focus on high touch, human driven interactions and reduce call centre wait times significantly. Additionally, through extensive data analytics, BlueShore Financial can easily identify key opportunities to increase customer satisfaction and improve the service experience offered to their clients.
“As of last year, our focus for the coming decade has increasingly shifted towards digital transformation and continuing to fine tune our ‘high-tech high-touch’ approach. We could not think of a better way to push forward with this vision than by introducing BlueShore clients to tunl.chat as an innovative solution to digital self-service. Our team is eagerly looking forward to the launch of our custom-branded chatbot.” says Fred Cook, Chief Information Officer at BlueShore Financial.
“We are thrilled to partner with BlueShore Financial as they work to implement tunl.chat into their fast evolving organization. As part of a growing list of financial institutions across Canada custom-branding tunl.chat bots, we are certain that BlueShore clients will greatly benefit from convenient conversational banking right at their fingertips, helping them get the help they need anytime, anywhere.” says Andrew Obee, President of FICANEX Technology.