Premium chat experience built for financial institutions

tunl.chat enables Canadian financial institutions and fintechs to better serve their customers anytime, anywhere and much more cost-effectively.

tunl. CHATBOT

Serving Canadians coast to coast

Map of clients

There are now 20 tunl.chat implementations across the country, powering the frontline service experience for a continually growing group of financial institutions and fintechs.

FirstOntario-tunl.chat

Higher quality, lower cost sales and service

Highly automated and customizable for your financial institution.

Developed for Canadian financial institutions

Most generic chatbot solutions are clunky and only lead to customer frustration. This premium product is tailored specifically for your customers and Members.

Easy to deploy, optimize and integrate

A no code chat solution requiring no technical expertise to deploy and maintain.

Seamless integration with leading service platforms

tunl.chat is much more than a stand-alone chat solution. Out of the box integration with leading service and communication software solutions is critical for efficient for omni-channel servicing.

Client testimonials

See what our clients (and your peers) have to say about tunl.chat.

"We decided to introduce tunl.chat as a component of FirstOntario Credit Union’s digital strategy to better serve our Members. With our membership growing every single year, we needed a solution that was able to bring the existing service touchpoints together - and tunl.chat has done just that."

Ron Renton @ FirstOntario

SVP, Digital Transformation and PMO

"We are proud to be taking the lead with tunl.chat from an API perspective to further personalize the digital experience for our Members. This will help bridge the in-person and online experience in a way we haven’t seen before, and truly empower our Members with greater flexibility in their banking."

Doug Ebner @ YNCU

VP, Innovation and Business Integration

"The Kootenay Savings virtual advisor has given us an ear into what our Members are saying without directly speaking with us. The ability to see Member needs and trends using tunl.chat has allowed us to identify opportunities and respond quickly with appropriate solutions; further improving our Member experience."

Janice McGregor @ Kootenay Savings

Senior Manager, Member Experience

"Bringing our Digital assistant Val to life was an amazing learning experience for us at Valley Credit Union. Since we were the first in the region to launch this service it was important to us to get it right so to speak. We are so grateful for the fabulous team at FICANEX Technology for their project approach. "

Catharine Herber @ Valley Credit Union

Sales and Marketing Manager

tunl.chatbot

How can FICANEX Technology help you?

FICANEX Technology empowers financial service providers to accelerate innovation. We provide next-generation digital services to financial institutions across North America, allowing them to effectively compete in the digital era. FICANEX group of companies is proud to serve over 140 financial institutions and 200+ fintech partners across Canada. 

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fintech partners
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Automated Conversations